-
Want to switch to us?
The speed and ease of changing broadband providers is set to become much easier after new legislation is introduced from the end of February. The new rules will soon stop adsl providers charging customers for wanting to switch suppliers and will remove delays from the process.
Any broadband firms that make it difficult for customers wanting to leave and move their broadband account could risk heavy fines from watchdog Ofcom.
Most problems involve so-called ‘MAC’ codes, or Migration Authorisation Codes. These codes are issued to departing customers by the broadband provider they wish to leave. The MAC is passed to the new provider by the customer. The process identifies their connection, so the new provider can locate it and swap it over.
All broadband companies must supply MAC codes to customers within five working days. It will also become illegal to charge for issuing the codes. Previously, the process of obtaining your MAC code could take weeks and numerous email or phone conversations with the broadband provider.
